Tag: PAS

iPipeline Platform to Take on New Dimension with Sean Fallon as VP, SSG Digital Platform & Policy Administration

Low Code, User Configurable Next-Gen Digital Platform to Offer a Connected Highway for iPipeline Products and Customer’s Existing Systems

EXTON, PA (August 19, 2020) – iPipeline®, a leading provider of cloud-based software solutions for the life insurance and financial services industry, today announced the appointment of Sean Fallon to the position of Vice President, SSG Digital® Platform and Policy Administration. Fallon comes to iPipeline from CNO Financial Group, where he served as Vice President, Front Office Application Development, and Chief Technology Officer. In this new role at iPipeline, he will advance the SSG Digital Platform with an event driven architecture that will enable user configurable messaging, shared product configuration, and the integration of iPipeline and customer systems. The SSG Digital platform will power our new Policy Administration offering PAS+®, taking digital access to the next level.

“Next-gen platforms will play a key role in connecting insurers to the products and services their consumers need. These platforms need to be more user configurable, low code, and open to a variety of data sets and home-grown platforms. We are recruiting top industry talent to take our SSG Digital Platform, PAS+, and other core products to the next stage,” said Larry Berran, CEO, iPipeline. “Sean brings a track record of success with cross-functional teams and an extensive knowledge of enterprise architecture in the life insurance industry. In this new role, he will add a new dimension to the platform through innovation and by executing strategy for our PAS+ initiatives in the North American marketplace.”

“The life insurance industry’s digital workforce requires a level of self-maintenance to accelerate the new pace of business. This means we need to deliver a more low code, customer-configurable platform with an open architecture to accommodate different data sets from home-grown systems and non-iPipeline products used across the enterprise,” said Sean Fallon, VP, SSG Digital Platform and Policy Administration. “The next leap in PAS+ technology will likely leverage artificial intelligence and self-learning predictive systems, so we are already at work exploring this avenue. Business continuity is top of mind in the COVID-19 reality, and we are determined to enable our clients to optimize their digital investments with iPipeline by taking them into the future.”

Prior to Fallon’s role at CNO Financial Group, he held key executive positions at Lincoln Financial, CUNA Mutual and Millennium Partners. He earned a Bachelor of Business Administration degree in Management of Information Systems, Finance and Personnel Management, as well as a Master of Science degree in Finance, from the University of Wisconsin.

For assistance in reimagining how your organization does business in the COVID-19 environment and to achieve a competitive digital advantage, contact sales@ipipeline.com or call 1-800-758-0824, option 2.

About iPipeline
iPipeline is a leading provider of low code, cloud-based software solutions for the life insurance and financial services industry. Through our SSG Digital, end-to-end platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in our ecosystem including carriers, agents, general agencies, advisors, broker-dealers, RIAs, banks, securities/mutual fund firms, and their consumers on a global basis. Our innovative solutions include pre-sales support, new business and underwriting, policy administration, point-of-sale execution of applications, post-sale support, data analysis, reporting, user-driven configuration, consumer delivery and self-service, and agency and firm management.

iPipeline’s platform is used by approximately 150 carriers, 1,400 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Bromley (UK), Burlington (Canada), Cheltenham (UK), Dallas, Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, and Salt Lake City. Visit www.ipipeline.com.

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For iPipeline:
Lisa Shea
Marketing
lshea@ipipeline.com
484 870 6234

A Comprehensive Business Platform Strategy for Fraternal Organizations

Presenters: Harald Borrmann, CEO & Chair of the Board, Catholic United Financial and Bill O’Toole, President & CEO, Catholic Financial Life

Visionaries run their companies with imagination, always looking at the big picture with an open mind. Their positive energy is infectious, motivating their organizations to take that leap…

Conventus Now, a new venture combining Catholic Financial and Catholic United, shares their strategy for streamlining new business operations and modernizing policy administration. Hear from the CEOs of both organizations as they discuss their mission, and the search for a comprehensive platform that began with 33 vendors and ended with 1 strategic partner, iPipeline.

Case Study: Conventus Now

Case Study

Download PDF

“We are focused on modernizing new business and in-force operations for our fraternal
insurers with next-generation technologies that lower the cost of customer acquisition
and better service the needs of our members. iPipeline’s industry leadership and record
of success emerged as the key factors influencing our decision to move forward with the
platform.”
– Jeff Piotrowski, SVP, Information Technology and Insurance Services

Conventus Now is a joint venture between Catholic Financial Life and Catholic United Financial. With
assets of $1.65 billion and nearly 140,000 members across the United States, Catholic Financial Life
has grown to be the second largest Catholic, not-for-profit financial services organization in the United States. Catholic United Financial is a not-for-profit, fraternal benefit company serving more than 75,000 members in Minnesota, North Dakota, South Dakota, Wisconsin and Iowa.

The goal for Conventus Now was to modernize and automate their business processes by developing a
technology and operations platform that would benefit both societies. This platform would provide an end-to-end digital solution to increase membership engagement by promoting online self-service, while equipping agents with the tools they needed to support members throughout their life events. Realizing a dramatic reduction in operational costs without having an impact on the personal touch that is so endearing to a membership base was also front of mind.

Pain Points

Both societies faced legacy challenges, including:

  • Declining Membership Base

  • Narrow footprint- existing members not
    utilizing wide scope of products/services
  • No self-service or digital experience for
    members
  • High operational costs
  • 3+ decade old PAS systems

Solution

Through a meticulous partner evaluation process,
Conventus Now selected iPipeline’s SSG Digital®
platform with the next-gen PAS+® policy administration system to serve as their vehicle in this groundbreaking initiative. Based on the focus areas of Culture, Product, and Cost, iPipeline demonstrated the mantra that “the people are the fit” through a commitment to partnership, a desire for mutual success, and a vision for a comprehensive, end-to-end solution with best
of breed e-App.

The selection allows for the goal of providing
accelerated growth, improving member services, and
lowering the cost of new customer acquisition through the development of standardized processes and shared guiding principles. The result of this technology partnership will also provide the possibility for other fraternal benefit societies to utilize the developed solutions in the future.

Anticipated Impact

The initial phase of the project is ongoing, however expected outcomes highlights include:

↑ 200% member digital interaction ↓ 30-50% product setup time
↑ 20-30% operational efficiency ↓ 20-30% turnaround time across the board
↑ digital capabilities ↓ 30% implementation/conversion costs*
↑ omni-channel membership view ↓ claim processing time
↑ foundation for future growth ↓ application to issue time

* versus completing the project individually